[brooks]

Received call yesterday from EV concierge , advising me they have ordered Beadlock ring set and were sending it to the local dealer for installation. I will update the results .

Let me know, if its the right one I'll order one for the one i scratched off road. First one I ordered was missing bolts.

 

[baiao]

Today I Called the GM concierge EV , Again I have my open case with the decorative bead lock rings Part number 85044737, missing the 8 decorative torx 50 bolt heads, these are specifically for Omega Edition wheels. The case has been escalated to a regional director ,since the only way to get the decorative bead lock rings with the eight fake bolt heads is to order the wheel/ring as a set ;Part number 85630860.

The grazen metallic tech bronze ring set part number is 85630859.

I have received zero updates from local gmc dealership or anyone from GMC headquarters regarding this part number missing fake bolt heads.

The tech bronze ring part number 85044734 is also missing the fake bolt heads.

If anyone knows how to get this issue to a GM parts specialist, maybe they can find a solution.

I would like my omega edition to be complete!

 

[brooks]

grazen metalic is the wheel color. You mean the wheel and ring set, right?

if you order the wheel and ring set it comes with the fake bolts, right?

tech bronze is the decorative ring color as stand alone part

 

[baiao]

grazen metalic is the wheel color. You mean the wheel and ring set, right?

if you order the wheel and ring set it comes with the fake bolts, right?

tech bronze is the decorative ring color as stand alone part

Yes, the wheel and tech bronze ring is a set ,it has one part number 85630859.priced $830-$995
the tech bronze ring only is part 85044734, priced at $375 or less,this part is missing the torx 50 decorative bolt heads, only has the 16 bolts to install on wheel, similar to my carbon flash decorative bead lock rings, it will have 8 vacant bolt holes.

 

[AusDenWolken]

Gm ev concierge is an absolute train wreck. I’ve been dealing with them for three months for a AuX cable. I was told that I would get a regional director on the phone and that was 6 weeks ago. I finally demanded an answer and a supervisor got me on the phone just to lie to me about following up. They really are there as a void for customers to complain and then do nothing.. definitely will get better results bugging the dealership.

 

[Nebula1701]

Gm ev concierge is an absolute train wreck. I’ve been dealing with them for three months for a AuX cable. I was told that I would get a regional director on the phone and that was 6 weeks ago. I finally demanded an answer and a supervisor got me on the phone just to lie to me about following up. They really are there as a void for customers to complain and then do nothing.. definitely will get better results bugging the dealership.

reach directly out to GM Corporate about the issues you were having with your experience.

 

[AusDenWolken]

reach directly out to GM Corporate about the issues you were having with your experience.

I would love to, but I can’t find their number. Thanks!

 

[Nebula1701]

I would love to, but I can’t find their number. Thanks!

its an email, Mary Barra's or ExecReferral@gm.com this gets to their resolutions team

 

[baiao]

reach directly out to GM Corporate about the issues you were having with your experience.

Is there a GM corporate number to call?
my local dealer said they called GM corporate parts specialist for parts issues? No one seems to have any answers to why these direct replacement parts are missing fake bolt heads. Now the EV concierge is recommending I order the wheel and ring set, those are $1100 each and those rings have the fake bolts attached. They escalated to a regional director who has to approve the purchase of 4 wheel sets only to use the rings. As you can imagine this was not approved.
so I continue the process and must now find a GM corporate representative who can intervene and get these rings with bolts for my Omega Edition .

 

[Nebula1701]

Is there a GM corporate number to call?
my local dealer said they called GM corporate parts specialist for parts issues? No one seems to have any answers to why these direct replacement parts are missing fake bolt heads. Now the EV concierge is recommending I order the wheel and ring set, those are $1100 each and those rings have the fake bolts attached. They escalated to a regional director who has to approve the purchase of 4 wheel sets only to use the rings. As you can imagine this was not approved.
so I continue the process and must now find a GM corporate representative who can intervene and get these rings with bolts for my Omega Edition .

The emails I provided above or from here Site Maintenance