I got my Hummer EV 2 weeks ago. Everything seemed fine at first. Vehicle is super cool.
I successfully charged the Hummer twice. The third time I plugged it in, an error popped on the screen behind the steering wheel saying “Unable to Charge. Please service vehicle.”
The vehicle still had 130 miles of range on it. Everything else worked fine, except it couldn’t charge. I tried various charging stations but the same error message popped up each time.
I called multiple GMC dealerships and was told they couldn’t help me because they aren’t yet setup to service the Hummer EV. I was eventually able to find a dealer 45 minutes away that could take a look at it.
Its been hard getting anyone to update me. I guess they were able to start charging it, but it stopped charging at 77 miles of range. They have an engineer working on it, downloading vehicle data but have no other information to share with me beyond that.
I get that this vehicle is new. But GM needs to have their support staff and dealerships better prepared to service and diagnose their vehicles, especially ones that are this expensive. Come on GM!
I just want my vehicle back.
I successfully charged the Hummer twice. The third time I plugged it in, an error popped on the screen behind the steering wheel saying “Unable to Charge. Please service vehicle.”
The vehicle still had 130 miles of range on it. Everything else worked fine, except it couldn’t charge. I tried various charging stations but the same error message popped up each time.
I called multiple GMC dealerships and was told they couldn’t help me because they aren’t yet setup to service the Hummer EV. I was eventually able to find a dealer 45 minutes away that could take a look at it.
Its been hard getting anyone to update me. I guess they were able to start charging it, but it stopped charging at 77 miles of range. They have an engineer working on it, downloading vehicle data but have no other information to share with me beyond that.
I get that this vehicle is new. But GM needs to have their support staff and dealerships better prepared to service and diagnose their vehicles, especially ones that are this expensive. Come on GM!
I just want my vehicle back.