So you had trouble with that dealer lot in the past, but chose them, and now complaining because they will not take the time to call you back on a vehicle that does not exist... OK, I get it... Nothing personal, but I think you are very unreasonable, and expect way too much from the process way too early. How could the dealership have knowledgable staff when the OEM has not released the information yet? You are clearly stubborned and not paying attention to what I am saying so I will try again... Your order it at least a year away away, and the dealership does not have any information yet on your model... Why don't you wait until they get the information, and its time to confirm your order to ask the questions? They you have a high likelihood to get accurate answers from semi informed people. I think this situation is true of any OEM and any future model.I guess that’s the difference between the jaded salesman and the enthusiastic customer. I have no expectations from the dealership other than to return a call or at least ask if someone needs help after spending 30 minutes on the lot poking at cars, this has happened multiple times unrelated to the hummer in years past! I get it the hummer is gonna get sold regardless given demand but this is my first time dropping 6 figures on a vehicle which is kind of a big deal for my family. I’m not saying I need full service and attention on me but the level of professionalism at this particular dealership has been less than ideal for years. Notice I did not name drop nor am I trying to blast them. Simply the service level leaves a lot to be desired and was looking for advice on how to operate in such a scenario. Seems to me this has gotten a little to personal and I’m getting some feeling from past customers projected onto me. I get it cold calls can be annoying, if you can’t deal with it get out of customer service!!! Clear reason I never worked in customer service, people suck, some more than others 😉!
justify your responses however you see fit but it’s literally hard to be a whiner, complainer or shitty customer when I can’t even get passed the dude answering the main phone line to an actual salesman or knowledgeable staff. I was always taught communication is key and to always ask questions but I guess that has gone by the way side and I’m just supposed to STFU so sales people don’t have to deal with customers?!?