Getting really fed up with my dealership. I choose this one specifically because it’s where I have got my vehicles serviced the last 12 years but their sales department sucks! Both my wife and I have called on several occasions and never received calls back on top of that when I do get ahold of the “correct”person I get a generic we don’t have them yet no one does and end of conversation. They are not friendly nor willing to talk shop or make conversation.
I want to move my reservation to a different dealer but understand I need to cancel this one or make a new reservation at different dealer and may delaymy order (3x w/waitlist) does that mean I loose my spot in the total queue of hummers or back of the line at that dealership?
I get the feeling you have an issue with unreasonable expectations. You have complained that GM is not sending monthly email updates to reservation holders (but they are keeping us in the loop through publicly released pictures, statements, and videos).
Now you are complaining about the dealer because they will not make small talk on the phone to you or your wife about a vehicle that does not exist, and they have no to limited information on? Why on earth are you and your wife already calling the dealership? You have a 3X reservation, which will not begin production for 12-18 months. GM is working now to finalize the ED 1 specs, I am sure they have not given the dealership anything on 3X. If I was the dealer, I would tell you, just as GM said in the reservation email, we will contact you when its time to finalize your order. I find at my dealership I have far more knowledge on the HummerEV and most of the other vehicles than they do, just by following online, this is always the way future vehicles are, there are very few dealership employees that take the time to follow vehicle development outside of their regular in dealership channels.
@BigJonEV is a weirdo (kidding). You have to remember, buying the HummerEV is a big deal to you, and you are passionate about it, but at the dealership, it's just another day at work for those people, for the most part they do not share your passion.