[Tom E-Tron]

They're attempting to tread the needle of replacing a major vital component of their flagship EV to avoid long-term issues while making sure it's not widely known that it ever happened. I believe that if the stop-sale and the reason behind it were more widely reported they be shouting from the rooftops that they've started correcting it. With all the hubub that's generated when any news about any EV truck appears, I'm fairly shocked how under wraps the whole thing has been. When Ford stopped Lightning production the other day due to a battery issue, it was covered by almost every auto and tech blog I follow, but there was barely a ripple when the Hummer did.

Ford had a fire that damaged several trucks, had to make a public statement.

 

[Carac]

Ford had a fire that damaged several trucks, had to make a public statement.

They're also already restarting production in a week and have delivered nearly 20k Lightnings in the 6 fewer months than GM has delivered 850 Hummers. The glacial pace of GM EV production ramping/scaling is perplexing.

 

[Tom E-Tron]

They're also already restarting production in a week and have delivered nearly 20k Lightnings in the 6 fewer months than GM has delivered 850 Hummers. The glacial pace of GM EV production ramping/scaling is perplexing.

Remember Bolt, Gm started stopped, software updated, stopped started stopped, I would bet Ford has a battery problem and will be replacing a lot of batteries, one more fire and they have a higher rate of fires than the pre recall bolts...

GM being cautious with hummer, which is an all new platform, and all new powertrain, that was developed on a rushed schedule. Ford just threw a battery / motor under an existing truck, far lower risk, but Ford still has lessons to learn on this battery, just like GM with Bolt.

 

[Joe M]

With less than 200 miles water reached the battery and incapacitated my hummer. This is especially painful because I purchased this car above MSRP via bring a trailer. GM flew an engineer over to investigate the issue as my local dealer's service team was not able to diagnose the issue

It has now been 4 months at the dealership waiting for a new battery. Reading the news on the stop sale makes me feel like it would take even longer as 1) GM needs to produce more batteries, 2) figure out how to do the repairs, and 3) cross-train their service teams. I really want to use my truck and knew very well that it'd have some issues being a gen-1. I did not however expect the issue to be the battery coupled with lack of communication

My current avenues are

1. Putting legal pressure on GM with the goal of getting clarity and ensuring that I get prioritized. Are there any paperweight hummer owners that have experience with this?
2. If I had all the money in the world I'd buy another (working) one, use it, and sell it once mine is fixed.

I also love my Hummer EV 1 she is currently in the shop because I stopped for lunch and she started acting up and would not go into gear. So they towed it to the dealer Quebedeaux G.M.C. So G.M. called me and told me they got it going that same day. I thought that is weird because my service guy has not called me or text me or nothing. G.M. had to call them and tell them to give me a loner car. G.M. has stayed in touch they keep asking if the dealership has reached out. The answer is no my service guy Thomas does not communicate well with others, or at least with me. Im in the dark still don't know what is up. So I have 13000 miles on her.

 

[Carac]

True, but unless I'm being too naïve, I don't think Ford would just start production back up after 5 weeks unless they were pretty sure the fire was either a fluke or the result of something easily fixed (software). It feels like GM has PTSD after the Bolt, relatively paralyzed. I hope things are progressing faster internally than they appear to be on the outside. I also get the feeling they pulled back hard on the production throttle in hopes some upgrades that were already in the pipeline would end up in more vehicles that way, so the hard dividing line between the hardware in early vehicles and later ones moving up meant fewer "early builds" end up in the wild.

 

[Tom E-Tron]

True, but unless I'm being too naïve, I don't think Ford would just start production back up after 5 weeks unless they were pretty sure the fire was either a fluke or the result of something easily fixed (software). It feels like GM has PTSD after the Bolt, relatively paralyzed. I hope things are progressing faster internally than they appear to be on the outside. I also get the feeling they pulled back hard on the production throttle in hopes some upgrades that were already in the pipeline would end up in more vehicles that way, so the hard dividing line between the hardware in early vehicles and later ones moving up meant fewer "early builds" end up in the wild.

GM is holding back production for upgrades, which is the responsible thing to do. GM does not want to build/sell thousands of trucks with known defects that have to be fixed later. So they are getting numerous fixes in now before production restarts.

As for Ford, they announced a week after the fire they found the root cause (a lie) Lithium battery fires are never that easy to figure out unless they get physically damaged.

 

[Dark-Fx]

As for Ford, they announced a week after the fire they found the root cause (a lie) Lithium battery fires are never that easy to figure out unless they get physically damaged

Maybe it's time to require manufacturers to release a full root-cause-analysis paper on their findings whenever there is a battery issue that causes them to issue a stop sale or pause production so humanity can all learn from their mistakes.

 

[Carac]

It IS a massive waste of resources for everyone to make the same general mistakes and learn the same lessons independently in regards to safety and reliability. They all keep running into the same issues around the same time in their EV scaling. Might be a weird reference, but it reminds me of going up a tech tree in a strategy game like CIV, everyone hitting milestones on a set path of development, to the point where you're like "where's (insert car company name here) in the timeline of every car company making an EV?"

 

[azbill]

True, but unless I'm being too naïve, I don't think Ford would just start production back up after 5 weeks unless they were pretty sure the fire was either a fluke or the result of something easily fixed (software).

Very unlikely it was software related. The truck was charging when it caught on fire, and Ford got the battery supplier involved int he fix. Also the trucks parked at the factory are not being released, even with production restarting.

Ford also has a bad design for the battery contactors in the Mach E, their solution was to apply a software fix, but to provide an upgraded set of contactors only after the car fails. There are many people with GT models that are on their second or third set of battery contactors. It is a hardware issue, but they tried to apply a software Band-Aid to it, much like GM tried with the Bolt fires. My Mach E has not had the failure yet, but it is a RWD with a lower power than the GT models, but some non-GT and RWD models have had the failure.

 

[Dark-Fx]

Very unlikely it was software related. The truck was charging when it caught on fire, and Ford got the battery supplier involved int he fix. Also the trucks parked at the factory are not being released, even with production restarting.

Ford also has a bad design for the battery contactors in the Mach E, their solution was to apply a software fix, but to provide an upgraded set of contactors only after the car fails. There are many people with GT models that are on their second or third set of battery contactors. It is a hardware issue, but they tried to apply a software Band-Aid to it, much like GM tried with the Bolt fires. My Mach E has not had the failure yet, but it is a RWD with a lower power than the GT models, but some non-GT and RWD models have had the failure.

I imagine if I had one of them I would be in the camp of perpetual issues with it. I have a very heavy foot. So far no drivetrain or battery related issues in my Rivian besides maybe a bad half shaft.

 

[jmatthews]

Never seen someone so simultaneously proud and bitter over a $50k profit. Bizarre.

Anyways, I'm eagerly anticipating my SUV. Hopefully the battery issues are resolved by then. If not, I still plan to take delivery, I want the car. People complaining about these issues have never experienced owning an exotic and should probably look at Hyundai's offerings.

View attachment 4027

I think I qualify to respond to this post having and currently owning multiple exotics (including Ferrari). To put GM in the category as building an exotic is absurd. They continue to fumble through this EV "super truck" launch in the absolute worst possible way. Not only do they not talk to their "customers", but they also won't even tell the dealers what is going on with this slow motion trainwreck of a launch. A real exotic builder would fly someone to me when I have an issue because perception, communication and reputation matters. My "super truck" has been sitting at my hometown dealers shop for over six months now "stop sale" and no end in sight as to how they will fix this donkey. Oh, and that's after they missed the delivery dates (via mass email only) multiple time and over months. Someone explain to me how on earth a company that sells over 2MM vehicle per year doesn't catch that their flagship 4WD "super truck" may actually see a puddle of water which in their current design will incapacitate it. If I can ever pick it up, I will be glad to clip a coupon and hand it off to a buyer that wants to deal with these morons but by then, I suspect the market will have caught on to what a scam this really is. "Exotic...lmao" this is true rookie ball boys.

 

[Tom E-Tron]

I think I qualify to respond to this post having and currently owning multiple exotics (including Ferrari). To put GM in the category as building an exotic is absurd. They continue to fumble through this EV "super truck" launch in the absolute worst possible way. Not only do they not talk to their "customers", but they also won't even tell the dealers what is going on with this slow motion trainwreck of a launch. A real exotic builder would fly someone to me when I have an issue because perception, communication and reputation matters. My "super truck" has been sitting at my hometown dealers shop for over six months now "stop sale" and no end in sight as to how they will fix this donkey. Oh, and that's after they missed the delivery dates (via mass email only) multiple time and over months. Someone explain to me how on earth a company that sells over 2MM vehicle per year doesn't catch that their flagship 4WD "super truck" may actually see a puddle of water which in their current design will incapacitate it. If I can ever pick it up, I will be glad to clip a coupon and hand it off to a buyer that wants to deal with these morons but by then, I suspect the market will have caught on to what a scam this really is. "Exotic...lmao" this is true rookie ball boys.

2 posts, both extremely negative about the Hummer and GM, and if indeed your Hummer has been shelved for 6 months, which I doubt... It would have qualified as a lemon many times over, and GM would buy it back.

For the record, I am not the biggest Hummer fan in the world, but GM did fly an engineer out from Michigan to work on my Hummer EV, and they scrambled to fix every issue I had, and even found more issues I did not know existed and fixed those too. I did not have to threaten GM, or be disrespectful to anyone, I just asked Mark Reuss to help me, which he did, and immediately. They were red labeling parts from all over the place to get my Hummer in tip top shape asap. When I got it back from being repaired was the only time in my ownership that everything worked as intended (it was quieter, smoother, and fully functional)

 

[Prius]

I think I qualify to respond to this post having and currently owning multiple exotics (including Ferrari). To put GM in the category as building an exotic is absurd. They continue to fumble through this EV "super truck" launch in the absolute worst possible way. Not only do they not talk to their "customers", but they also won't even tell the dealers what is going on with this slow motion trainwreck of a launch. A real exotic builder would fly someone to me when I have an issue because perception, communication and reputation matters. My "super truck" has been sitting at my hometown dealers shop for over six months now "stop sale" and no end in sight as to how they will fix this donkey. Oh, and that's after they missed the delivery dates (via mass email only) multiple time and over months. Someone explain to me how on earth a company that sells over 2MM vehicle per year doesn't catch that their flagship 4WD "super truck" may actually see a puddle of water which in their current design will incapacitate it. If I can ever pick it up, I will be glad to clip a coupon and hand it off to a buyer that wants to deal with these morons but by then, I suspect the market will have caught on to what a scam this really is. "Exotic...lmao" this is true rookie ball boys.

I’m currently getting work done on another car I own that involves shipping the car overseas, I’m not expecting to get that car back this year. The Hummer EV is a brand new platform and it’s going to have major issues. I knew this going in.

I just got my Rivian after waiting for over 3 years and I had to send it back to deal with various issues.

I understand people’s frustrations if this is going to be their daily driver or their third car. Me? I’ll be happy when I get mine, I’m used to waiting for some things. 🤷🏿‍♂️

If the ownership experience is this bad, just cancel the reservation or flip it. Hopefully that speeds up the queue for my trucks.

 

[Dark-Fx]

2 posts, both extremely negative about the Hummer and GM, and if indeed your Hummer has been shelved for 6 months, which I doubt... It would have qualified as a lemon many times over, and GM would buy it back.

I'm guessing they aren't being allowed to purchase it. I don't think it can be declared a lemon if it hasn't been sold yet. I'd be pretty annoyed too if I were in those shoes.

 

[agirls]

I'm with Jmathews on this. Worst experience buying a vehicle ever. I had the misfortune of buying mine and paying for it in FULL before the stop sale but made plans to pick it up Oct 14, the same day the stop sale came out and the dealership has withheld my property since. I own a pink slip that is apparently worthless and have lost interest on the $140k out the door price tag, and 5 months and counting of registration, insurance, warranty, satellite radio, onstar, etc with no end in sight. My dealership is completely useless in keeping me informed. Several trucks have finally received new battery packs but I still cannot get a timeline on mine except, "we expect to mail out owner notifications in April." Pretty sure I am lumped into the trucks that are undelivered instead of the SOLD list where owners are waiting for their shit to get fixed.

Yeah, I'm not mad or anything. 😅

How does one contact Mark Reuss?
Really, I just want to know I am on some kind of list and where I stand on this list and a REAL timeline.

 

[Tom E-Tron]

I'm with Jmathews on this. Worst experience buying a vehicle ever. I had the misfortune of buying mine and paying for it in FULL before the stop sale but made plans to pick it up Oct 14, the same day the stop sale came out and the dealership has withheld my property since. I own a pink slip that is apparently worthless and have lost interest on the $140k out the door price tag, and 5 months and counting of registration, insurance, warranty, satellite radio, onstar, etc with no end in sight. My dealership is completely useless in keeping me informed. Several trucks have finally received new battery packs but I still cannot get a timeline on mine except, "we expect to mail out owner notifications in April." Pretty sure I am lumped into the trucks that are undelivered instead of the SOLD list where owners are waiting for their shit to get fixed.

Yeah, I'm not mad or anything. 😅

How does one contact Mark Reuss?
Really, I just want to know I am on some kind of list and where I stand on this list and a REAL timeline.

Just looked on twitter, seems Mark Reuss twitter account is not there (GMdudeNA), Hmmmmm

Maybe Mark is taking the buyout? Or maybe Mary is out, and Mark is moving up? Might be interesting news out of GM soon?

 

[agirls]

Just looked on twitter, seems Mark Reuss twitter account is not there (GMdudeNA), Hmmmmm

Of course, story of my life. 😅

 

[jmatthews]

2 posts, both extremely negative about the Hummer and GM, and if indeed your Hummer has been shelved for 6 months, which I doubt... It would have qualified as a lemon many times over, and GM would buy it back.

For the record, I am not the biggest Hummer fan in the world, but GM did fly an engineer out from Michigan to work on my Hummer EV, and they scrambled to fix every issue I had, and even found more issues I did not know existed and fixed those too. I did not have to threaten GM, or be disrespectful to anyone, I just asked Mark Reuss to help me, which he did, and immediately. They were red labeling parts from all over the place to get my Hummer in tip top shape asap. When I got it back from being repaired was the only time in my ownership that everything worked as intended (it was quieter, smoother, and fully functional)

Since you question math, my Hummer EV was a delivered to my dealer prior to the stop sale which occurred on October 7th, 2022 (after I was promised early spring 2022 delivery). Since GM struggled to read and comply with the option sheet on my order that was placed on 10/20/2020, my Hummer showed up without my requested options. While my dealer was trying to get that debacle straightened out the stop sale occurred, and everything shut down. It still sits at my dealer today 3/10/2023 in the same condition and not fully assembled. (They didn't even ship the running boards/trim on it when it arrived). I just flipped through the 26 times I questioned / responded my dealer as to what is happening. Multiple emails / calls to "Hummer Concierge", and hours on the phone to no avail with GM. They don't care. They are now building new units again with published client delivery dates without addressing us idiots who were first in line. Here's an example "cut and paste" from my dealer....

Well,

It's a new month and no news on the recall solution. Again, I have spoken to all the powers
that be here, and have been watching all of my youtubers with no news outside of, "we
expect to hear something in March".

I'll let you know as the month progresses!

I am glad you were early enough in the process to get GM's attention as they were probably just realizing how bad they botched this design/launch. I haven't been that lucky. I would love anyone's number at that company who cares enough to pick up the phone......I guess my next option is to get Tucker Carlson to help me get some answers and put some attention to this colossal EV Failure because I or my dealer can't even get a return call. Or who knows, maybe someone will post something on youtube so my dealer has an answer.

 

[Tom E-Tron]

Since you question math, my Hummer EV was a delivered to my dealer prior to the stop sale which occurred on October 7th, 2022 (after I was promised early spring 2022 delivery). Since GM struggled to read and comply with the option sheet on my order that was placed on 10/20/2020, my Hummer showed up without my requested options. While my dealer was trying to get that debacle straightened out the stop sale occurred, and everything shut down. It still sits at my dealer today 3/10/2023 in the same condition and not fully assembled. (They didn't even ship the running boards/trim on it when it arrived). I just flipped through the 26 times I questioned / responded my dealer as to what is happening. Multiple emails / calls to "Hummer Concierge", and hours on the phone to no avail with GM. They don't care. They are now building new units again with published client delivery dates without addressing us idiots who were first in line. Here's an example "cut and paste" from my dealer....

Well,

It's a new month and no news on the recall solution. Again, I have spoken to all the powers
that be here, and have been watching all of my youtubers with no news outside of, "we
expect to hear something in March".

I'll let you know as the month progresses!

I am glad you were early enough in the process to get GM's attention as they were probably just realizing how bad they botched this design/launch. I haven't been that lucky. I would love anyone's number at that company who cares enough to pick up the phone......I guess my next option is to get Tucker Carlson to help me get some answers and put some attention to this colossal EV Failure because I or my dealer can't even get a return call. Or who knows, maybe someone will post something on youtube so my dealer has an answer.

GM did not "promise" anyone an "early spring" delivery. All GM notifications say the word "estimated" and not "early". There were not options on 10-20- 2020 on the ED1's "reservations", those came a year later, and "Orders" were not placed till you met with the dealer more then a year later. The more you write, the more your credibility suffers.

You have a comprehension problem, auto companies never "promise", thats a word reserved for others.. as for Tucker Carlson, he is battling for credibility right now after the dominion lawsuit exposed his emails and text messages, the ones where he says he "hates" the former president, and "the last presidency was a "disaster", funny, he told his viewers something different than what he was really thinking, got his boss sued for billions of dollars.

 

[Tom E-Tron]

Of course, story of my life. 😅

It sucks to be caught in la la land on these recalls, but it happens to all manufactures at times. For whatever reason My Hummer was not recalled , and I live in seattle so it saw rain, and wet, with no issues related to the battery pack.