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608 Posts
Stating that explicitly would be nice. Managed expectations. My problem has never been with the pace of production, it's been with the lack of communication and transparency. Hummers getting built slowly? Fine. Then the tell the eager customers your timeline is shifting so they aren't "any moment now" for months and years based very old comments you haven't bothered to clarify or update in the face of painfully obvious delays. Give EV concierge a better idea of the situation and rolling updates to give customers who call. Edition 1 customers shouldn't be left with a figurative shrug for months on what's going on with their trucks. They need a top down rethink about customer relations to go along with their EV revolution. It's an opportunity to be better that they're fumbling.
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