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Hopefully, this doesn't come off wrong. I am excited about the Hummer EV and what's about to happen for a lot of us. I'm also happy with my Chevy Bolt (2nd one) even though it may catch on fire, lol.
What I'm kinda blown away about is how GM is keeping us all in the dark on our reservations. We picked up a Ford Mustang Mach-E earlier this year, and from the reservation phase, to the order phase was handled in a pretty transparent way. I could log into ford.com and see my reservation, what I put down during the reservation phase, options to cancel, then the same thing when it moved to an order. I had a dealership I picked and a sales rep assigned to me all displayed through their website during the entire process. I at least knew that Ford knew I had a reservation.
On the GM side of things, I see that they are moving to a centralized accounts.gm.com web portal. I applaud them for that, but I think they missed a key item in their site features, a reservations/orders section. It would be nice to at least check on it say once a month just as a warm fuzzy that it's still there. As we all know the rollout of the website launch for the Hummer reservations was a catastrophe. As a software engineer myself, I can't imagine the stress levels of their team when that didn't go off well. I think a reservation/order feature added to the current accounts.gm.com interface would kind of help heal customer skepticism in their ability to write software or deliver a good customer experience.
Instead of some clear information from gm, we're all on here trying to pick the brains of a few awesome folks with some inside knowledge as to what's going on. They could have and can still make this process better.
Thoughts?
What I'm kinda blown away about is how GM is keeping us all in the dark on our reservations. We picked up a Ford Mustang Mach-E earlier this year, and from the reservation phase, to the order phase was handled in a pretty transparent way. I could log into ford.com and see my reservation, what I put down during the reservation phase, options to cancel, then the same thing when it moved to an order. I had a dealership I picked and a sales rep assigned to me all displayed through their website during the entire process. I at least knew that Ford knew I had a reservation.
On the GM side of things, I see that they are moving to a centralized accounts.gm.com web portal. I applaud them for that, but I think they missed a key item in their site features, a reservations/orders section. It would be nice to at least check on it say once a month just as a warm fuzzy that it's still there. As we all know the rollout of the website launch for the Hummer reservations was a catastrophe. As a software engineer myself, I can't imagine the stress levels of their team when that didn't go off well. I think a reservation/order feature added to the current accounts.gm.com interface would kind of help heal customer skepticism in their ability to write software or deliver a good customer experience.
Instead of some clear information from gm, we're all on here trying to pick the brains of a few awesome folks with some inside knowledge as to what's going on. They could have and can still make this process better.
Thoughts?
I didn't mean to have the focus on the site crash, that wasn't my intention at all. also think the Ford site needs a little love (mostly their use of .css) I run a site that has over 1.6 million users, with about 10% of them logging in daily, we built in spike tolerances and it's a challenge both on the hardware assets and on the software side of things, so I can relate. Not at all where I was going. Maybe I should have just said, hey I wish the last communication from them to me directly about my reservation wasn't Oct 21 of 2020, 305 days ago, and wish it was part of my current account. Thanks for the suggestion on social media, all of the companies we've worked with, including ourselves, outsource that stuff to marking/PR companies, so I just assumed they would as well.
